Basco Implements New Customer Support Phone System
Basco is pleased to announce that effective July 7th, 2022, Basco will be implementing a new phone system and call center software. Basco is excited about this customer service improvement and wants to make you aware of several new features and benefits:
DIRECT CONNECT: 1-800-543-4541: This dedicated phone number will put you directly in contact with the Wholesale Customer Support Team. Basco encourages you to update your contact information to utilize this dedicated line.
AUTOMATED CALL BACK OPTION: If you choose not to hold or leave a voice message, you can select this option and receive a call back as soon as a Customer Support Team Member is available. You get to keep your place in line without being on the phone, while still receiving the quickest service possible. This can only be done from a phone number where an extension is not required.
1-800-45-BASCO (1-800-452-2726): There are several new prompts. After selecting Basco Mason, option #1 will say, “If you are a Wholesale customer, please press 1”. This will quickly direct you to the Wholesale Customer Support Team.
To view the official announcement from Basco, please click the button below:
As always, we value your support, partnership, and business. Thank you for choosing Basco!